Individual Damage Collection Process
Vermont 211 serves as a 24/7/365 centralized access point for the collection of unmet needs and/or individual property damage (IA) statewide, whether during an exercise or real incident. Vermont 211, with input from its partners from across state government, created a centralized statewide system to capture Individual Assistance information, such as property damages incurred resulting from a natural or man-made disaster. Vermont 211 will be available 24/7/365 to field questions from the public and offer vetted information on services. Information is collected using a data form for each incident/disaster (whatever the scale).
The information obtained will be shared with the Emergency Management Director (Jason Gosselin, 2022) with the Vermont Agency of Human Services for purposes of updating the partners, providing situational awareness, and indicating trends, and may be used to determine if the Federal Individual Assistance declaration threshold has been met.
Dial 211 then selecting option #5 (Community Support). You will be asked the following questions:
First name
Last name
Physical street address
Town
County
Owner or renter?
Best number to be reached at
# of people in residents? & Ages
Any chronic health conditions or mobility issues?
Do you need shelter?
Do you need water?
Did any have any utilities disconnected due to the storm?
Do you have a well or municipal water?
Is the home habitable?
Is there damage to the foundation?
Damage to walls or roof?
Is there mold in the house as a result of this disaster?
Height of water in home, if applicable?
What floors are impacted?
Damage to exterior property and outbuildings?
Are there Chemical spills inside or outside of home as a result of the disaster?
Is your drinking water system impacted as a result of the disaster?
Is the wastewater system damaged as a result of the storm?
Is this a primary or secondary residence?
Is this a multi family dwelling?
Is this a Mobile home?
Do you have homeowners or renters insurance?
Do you have flood insurance?
Do you need volunteer assistance in cleaning up if available?
Do you give permission to share your information with volunteers or case managers to get assistance?
Other things to note specific to your situation?